PRIVACY POLICY

Noa Luxury Suites – Asteri, Rethymno, Crete

Last updated: 2026

1. Company Information

Noa Luxury Suites

Owner: Kyriakakis Emmanouil

Asteri, Rethymno, Crete, Greece

Email: noaluxurysuites@gmail.com

2. Personal Data We Collect

We may collect personal data when you:

  • Contact us via form, email, WhatsApp or phone
  • Complete the online self check-in form
  • Make a reservation (directly or via future booking engine)
  • Use our website

The data collected may include:

  • Full name
  • Email address
  • Phone number
  • Passport or ID number
  • Nationality
  • Arrival and departure details
  • Booking information
  • IP address and browser data (via cookies)

3. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (reservation management)
  • Legal obligation (Greek tourism & police registration requirements)
  • Legitimate business interest
  • Your consent (where applicable)

4. Mandatory Guest Registration (Greek Law)

In accordance with Greek tourism regulations, accommodation providers are legally required to collect and register guest identification details.

Passport or ID information is collected strictly for compliance with legal obligations and is not used for marketing purposes.

5. Online Self Check-in & Access Information

When completing online self check-in:

  • Personal identification details are securely transmitted.
  • Access codes and key box instructions are provided digitally.
  • Guests are responsible for keeping access codes confidential.

6. How We Use Your Data

We use personal data to:

  • Confirm and manage reservations
  • Complete mandatory guest registration
  • Provide check-in instructions
  • Respond to inquiries
  • Improve our website
  • Ensure property safety and service quality

We do not sell or trade personal data.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data.

Data is stored securely and access is restricted.

8. Data Retention

Personal data is retained only:

  • For the legally required period under Greek law
  • For accounting and tax purposes
  • Until deletion is requested (where legally permitted)

9. Third-Party Services

Our website may use third-party services such as:

  • Google Analytics
  • Google Mail (SMTP service)
  • Web hosting providers
  • Future booking engine integrations

These providers may process limited technical data necessary for website functionality.

10. Cookies

Our website may use cookies to:

  • Improve website performance
  • Analyze visitor behavior
  • Enhance user experience

You may disable cookies through your browser settings.

A cookie consent mechanism may be implemented where required.

11. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact:

📧 noaluxurysuites@gmail.com

12. Direct Booking & Payments

When booking directly through our website (future integration), payments will be processed via secure third-party payment providers.

We do not store full credit card details on our servers.

13. Policy Updates

We reserve the right to update this Privacy Policy when required by legal or operational changes.